Returns

Product Return Policy

Five Star Security Products endeavours to always supply the highest quality security products. In order to keep our products to a high standard, it's imperative that no product is used if the goal is to have it returned or exchanged.

With this in mind, please ensure that you carefully select your products before making the purchase.

Change of Mind Policy 

Five Star Security Products does not offer refunds for change of mind, We encourage you to carefully evaluate the product before making the purchase.  You should always ensure that the dimensions of the product are right for your space before purchasing.

If you have changed your mind, and the product is unused and kept in pre-purchase condition, it may be eligible for an exchange.  All exchanges will incur a 10% restocking fee, plus the customer must pay for the return delivery.  All change of mind requests must be submitted within 7-days of receiving the product.  Any requests made outside of this time frame will unfortunately not be honoured.

 

Please be careful in ensuring the returned item is packaged securely as we will not accept items that are damaged in transit for return or exchange.

Defective Products Policy 

In the unlikely event that the product you’ve received is faulty or defective, you should contact a Five Star Security Products' representative within 24 hours of receiving the product.  This can be done by emailing sales@fivestarlocksmiths.com.au.  One of our administration representatives will request a description of the issue and may ask for a photo of the faulty product to be sent through.  The staff representative will then determine whether or not the product is defective. If the product is deemed to be defective, Five Star Security Products will arrange for the item to be picked up at no charge to the customer.

Upon receiving the defective item, your purchase will either be replaced, credited or refunded.